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Please fill out our new client forms below.
You will give us a call to book your appointment or use the book now link.
We do require a $20 deposit to book a new client exam during the week. Weekends require a nonrefundable of $50. You will be sent a secure payment link to your cell phone or use our online booking links found on our home page. If for any reason, you are uncomfortable using the link, you can stop in and pay in person. The deposit goes towards your exam fee. If you fail to cancel within four hours or do not show up, you will forfeit the deposit.
You can fill out the questionnaire ahead of time by clicking HERE, or you can fill it out in person.
It is best to give us as much time as possible to get your previous Vet records if you do not have a copy. If you have them, please email a copy to Help@GrandOaksPetHospital.com or bring them with you and we can scan them.
The new client form will ask if your pet is taking any medications or supplements, if by the time you come in, things have changed, please update us.
Fecal samples tell us a lot! Please bring a sample in to be one step ahead and save you a trip back if we do need it.
We Know Vet Visits Can Be Overwhelming - We're Here to Help!
It’s completely normal to walk out of an appointment and realize you forgot to ask something. We hear it all the time! We encourage you to write your questions down ahead of time and bring them with you. Ask away! We’re here to listen and support you. Your new client appointment is a full 30 minutes, giving us the time to really get to know you and your pet, unlike the quick 15-minute visits at many corporate clinics. No question is a stupid question. Seriously. Whether it’s about food, behavior, medication, or just general curiosity, we want you to feel confident and informed. If something slips your mind? No worries at all!
You’re always welcome to call us afterward — we’re happy to help.
If you suspect your pet is contagious, please call us from the parking lot. We will let you know when your room is ready to avoid prolonged contact with others to keep everyone safe. We do our best to run on time. Your time is valuable, and we respect that, however, please understand that delays can happen, especially if we’re assisting an emergency walk-in or a client with a few extra questions.
To help keep things running smoothly, we kindly ask that you:
We appreciate your patience and understanding. We are always committed to giving you and your pet the time and attention you deserve.
For Everyone’s Safety: Pet Handling Guidelines
Even if your cat is usually calm in your arms, you never know when they might get spooked — especially by an excited dog in the lobby. All cats must arrive in a secure carrier. Don’t have one? No problem — we have sturdy cardboard carriers available for purchase.
For dogs, please make sure they are on a short, non-retractable leash at all times while on the premises.
If your dog has a history of fear-based reactivity or aggression, a muzzle is a responsible choice and helps keep everyone safe, including your pet.
Thank you for helping us create a safe and stress-free environment for all pets and their people!
Checking In With Your Pet
When you arrive, please check in at the front desk. If you’re bringing a dog, we’ll let you know when the scale is ready — please wait until we say it's okay before stepping on.
We know many dogs come in full of excitement (and we love that energy!), but it can make it tricky to get an accurate weight. Bringing a treat from home is a great way to get their attention and help them stay still just long enough for us to get a proper reading.
We will take your pet or bring you to a room as soon as possible.
Thanks for your help in making check-in smooth and stress-free for everyone!
We understand every pet is different. That’s why we offer flexible exam options:If your pet is more comfortable with you nearby, we’ll perform the exam in the room with you.If your pet tends to be more relaxed away from their owner, we can take them to the treatment room.
The choice is always yours — just let us know what your pet prefers.
At Grand Oaks Pet Hospital, we want you to feel informed and comfortable throughout your appointment.Here’s how your visit will go:
Once the doctor has completed the exam:
We're here to support you and your pet every step of the way. If you ever have questions before or after your appointment, please don’t hesitate to reach out!
If your pet had any diagnostic testing during their visit, here’s what to expect:
We try to have all questions answered on our site. If you do not find the information you need, please get in touch with us! We are happy to help.
New clients exams are $45 Monday through Friday, and $75 on Saturday and Sunday, unless we have a promo going on! Check our social media for codes! While there please like and follow us!
Yes, Grand Oaks Pet Hospital routinely offers spaying and neutering services for dogs and cats.
Grand Oaks Pet Hospital performs a variety of surgeries including spay/neuter, tumor, mass, foreign object, and bladder stone removals. Please call us if you have a specific surgery request. We do not declaw cats, doc tails, or do ear cropping. We will perform a c-section only if pet will be spayed at the same time.
Cats like humans are predisposed to genetic issues. Having your cat's blood work done yearly will help notify you of any changes to your cats health. Dental care is still needed! Parasite prevention is still important as parasites can come into your home.
We always recommend making an appointment for annuals or rechecks. We do accept walk ins however there may be a wait or if your pet needs urgent care,we may refer you to an emergency hospital, You can always call us to see what a wait time might be. We are closed on major holidays and may close if a hurricane is expected to hit Orlando.
Yes, Dr. Shah can complete a physical for your pet and issue a certificate for healthy pets.
Make sure your cat is in a carrier or dog is on a leash. Retractable leashes are not advised as they allow your dog to get too far away from you. You should fill out our new patient form online - making sure to note food and any medications the pet is taking. Bringing a fecal sample is always great. We do not accept checks so please be prepared for payment at the end of your visit. If you have any prior concerns, please ask us to send you a Cherry Payment's link to ease your mind.
Grand Oaks Pet Hospital only sees cats and dogs. We do not have any breed restrictions.
We use Feliway spray for cats. Cats and dogs all have different triggers for stress. We will talk you through how to make the visit less stressful when we meet you. If your previous veterinarian gave you any medications such as Gabapentin, they can help minimize stress.
We will learn about your pet's diet, general health, previous medical history to start. A full body exam to check the coat and skin, teeth, ears, nose, heart, lungs are next! We will discuss testing such as blood, fecal, or urine. Vaccines if not up to date are up to you except for Rabies. The Rabies Vaccine is the only one required by law. Questions are welcomed at any time during the appointment.
Lethargy, changes in appetite, vomiting or diarrhea, or behavior shifts are all indicators that your pet may need to come to the animal clinic.
Please send us a message or call Grand Oaks Pet Hospital for an appointment at our Vet Clinic. For emergencies that occur outside business hours, please contact your closest Urgent Care Animal Hospital.
Open today | 08:30 am – 06:30 pm |
We are closed New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas.
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Grand Oaks Pet Hospital
5114 Dr. Phillips Blvd. Orlando, FL 32819
Copyright © 2025 Grand Oaks Pet Hospital - All Rights Reserved.
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